RETURN AND EXCHANGES

At Artevisso, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help! Below are the details regarding our return and exchange policy:

Eligibility: You may return your item within 14 days of receiving it, provided it is in its original condition and packaging. Items must be unused, undamaged and free from any signs of wear.

Initiating a Return: To initiate a return, please contact our customer support team at artevisso@gmail.com with your order number and reason for the return. We will provide you with instructions on how to return your item.

Return Shipping: Customers are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a tracked shipping method to ensure your return is received.

Eligibility: If you wish to exchange an item for a different size or design, please follow the same procedure as for returns. Items must be returned in their original condition.

Exchange Process: Once we receive your returned item, we will process the exchange and send you the new item. If the new item is of higher value, you will be charged for the difference.

Processing Time: Refunds will be processed within 5-7 business days of receiving your returned item. The refund will be issued to the original payment method used during the purchase.

Partial Refunds: In some cases, we may issue partial refunds for items that are not in their original condition, are damaged, or have obvious signs of use.

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will assess the situation and provide a replacement or refund as necessary.

If you have any questions or concerns about our return and exchange policy, please feel free to reach out to our customer support team by filling the form on Contact Us page. We are committed to ensuring your satisfaction!